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~Lex Umkroveroopsi
Jun 4, 2015, 7:16 PM
9 Posts

This is fun

  • Category: Notes Client
  • Platform: Apple Mac OS
  • Release: 9.0.1
  • Role:
  • Tags:
  • Replies: 2

I got today's email from the IBM Verse Team.  I can't open it in Notes.  Consistently crashes.

It's amazing that Notes is supposed to be a productivity application, yet I waste so much time trying to fix it.  What pains me the most is that I can't get any help whatsoever from IBM since I don't work in the department with the service contract, and help in these forums is spotty at best.  This is nothing against people who try to help here, but it's just what it is. I guess no one really comes here much.

~Dexter Deswechekynds
Jun 5, 2015, 1:56 PM
191 Posts
Data collection for crashes on Mac
Ken,

I understand your frustration. If you want to try to figure out the cause of the problem, a PMR is the best route to go. Somebody from your services department should be able to create a PMR on your behalf. If that is not an option for whatever reason, have a look here at how to collect files for a crash on Mac. Excerpts of the crash files posted here would help.

http://www-01.ibm.com/support/docview.wss?uid=swg21386895

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal